Shipping Policy

HOW LONG DOES THE DELIVERY TAKE?

The time period for deliveries is made up of two periods:

1) Processing time (1-2 business days):
Order confirmation, customization, quality check, packaging

2) Delivery time:

  • USA 5-8 business days
  • UK 5-8 working days
  • Australia 5-12 business days
  • Europe-wide 5-8 working days
  • Rest of the World 5-12 working days

3) Shipping options:

  • We offer free standard shipping for orders above $40.00 
  • For orders below $40, a shipping fee of $4.99 applies.

 

4) Warehouse working hours and cutoff:

  • Our warehouse operates on weekdays Monday - Friday 
  • Our cutoff time is 12:00 (GMT+01:00) Central European Standard Time (Berlin)

 

ADDRESS CHANGE

Address changes are only possible for a short time after placing the order. Please contact our customer service via hello@soera-shop.com

 

CANCELLATION

Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.

 

LOST PACKAGE / RETURNED PACKAGE? 

If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via hello@soera-shop.com

 
MY ITEM IS DEFECTIVE 
How annoying! Unfortunately, it may happen that your product is damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but unfortunately we cannot issue a refund.   Will it arrive defective the second time? We will then refund you the full purchase amount.

QUESTIONS?
Send us a message via the live chat or to hello@soera-shop.com and we will answer you as soon as possible.